IT Support Engineer Level 2 / Специалист технической поддержки 2 уровень.

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Должность: IT Support Engineer Level 2 / Специалист технической поддержки 2 уровень.
Резюме размещено: 2014-06-23
Опыт по специальности: 9 лет.
Возраст: 30 лет
Образование: высшее
Пол: мужской
Знание иностранного языка: Английский

Контактная информация соискателя:

Имя: Попов Алексей Сергеевич
Телефон: +7-967-183-11-34

Подробная информация о поиске работы:

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Специалист технической поддержки / IT Support Engineer / On Site Support / Global Technical Support

IT, Internet, Telecom
• Support, Helpdesk
• Mobile Technology
• Engineer
Full time, Full time
2013 "IRESPiP, Institute for Market Economics, Social Policy and Law

Russian — native
English — I am a fluent speaker
Spanish — basic knowledge
French — I can attend an interview

Work experience 9 years 2 months
April 2013 — to present (1 year 2 months)
IBM EEMA (Moscow, — IT, System Integration, Internet
IT Support Engineer
On site and remote user support.
Writing manuals, staff training.
Preparing/configuring work places for users
Maintenance of server and buckup storage.
Modular repair of servers and PCs. (Replacement parts)
Managing incidents and assets in Remedy.
Trips to remote sites for inventory and repair servers.

July 2011 — October 2012 (1 year 4 months)
Enel OGK5 (Moscow, — Power Industry
IT Support Engineer
On site and remote user support.
Preparing/configuring work places for users
Editing ActiveDirectory, Writing instructions,
Participation in software implementation projects (ZPD Pantsir` , McAfee EndPointEncryption), working with contractors and subcontractors
Organization of video conferences (Tandberg-Cisco) for top managers, English speaking users support.
March 2011 — June 2011 (4 months)
Flight Company Transaero (Moscow, — Transportation, Logistics, Warehousing, International Logistics
System administrator
Repair PC, creating work places, support users
Active Directory Management
System integration and improvement of the existing IT infrastructure.
September 2009 — December 2010 (1 year 4 months)
ElectroShans — IT, System Integration, Internet
Technical consultant
Remote Trobleshouting, Repair and support of instant-pay terminals (Gentoo LINUX)

July 2008 — August 2009 (1 year 2 months)
Raiffeisenbank (Moscow, — Financial Sector
IT Support Engineer
Internal users support and creating work places
Workplaces support. Remote user support.
Software troubleshooting and beta testing.
Active Directory managing

September 2007 — June 2008 (10 months)
Electropay — IT, System Integration, Internet
Technical Consultant
Supporting technitions who repear instant-pay terminals, error diagnostic ( Gentoo LINUX)
September 2004 — August 2007 (3 years)
Votek-Estate — Construction, Real Estate, Architecture
System Administrator
Administration of litle office 30 PCs, AD, Win2003server, SIP-Phone server(Asterisk)
Paying bills for Internet ant Telephony.
Buy new equipment for office modernization and supporting.

About me:
Key Skills:
Windows XP/Vista/7/8 expert. Windows Server Strong User. Small Office Network Building.
repair and configure PCs and servers (parts replacement), Creating and maintaining workstations, writing manuals, training staff,
creation and support of LAN, Tandberg-Cisco (Advanced user of web interface),
asset managment.
compliance with company policies.
Other information that I would like to report:
User friendly,
like helping people,
active life position,
stress resistant
systematic approach to problem solving,
the ability to achieve goals,
English speaking, (speak/wite)
French speaking, (intermediate)
Spanish speaking (basic)
I love biking and snowboarding,
Enel OGK5
Alexander Genin (IT Director)
Alexander Selyaev (Head of IT support group)
Helen Mercier (Deputy Director)
Kirill Klebanov (Delivery Project Executive)
Vladislava Zhelyazko (SO Delivery Manager)